Privacy Policy

Last updated: May 2026

HarborAging is an aging-in-place and home safety coordination app designed to help families, caregivers, older adults, and service providers communicate about home safety needs, service requests, caregiver support, and aging-in-place planning.

This Privacy Policy explains how HarborAging collects, uses, and protects information submitted through the HarborAging mobile app, website, and related services.

Information We Collect

HarborAging may collect information that users voluntarily submit when creating an account, signing in, requesting support, submitting a service request, contacting us, or using app features.

This may include:

• Name
• Email address
• Phone number
• Account login information
• User role, such as family member, caregiver, provider, or administrator
• Service address, home address, or project location
• Home safety concerns or service request details
• Notes, messages, or information submitted through forms
• Photos or documents voluntarily uploaded for home safety or service request documentation
• Provider or business information submitted by service providers
• Basic device, usage, or technical information used to operate and improve the app

How We Use Information

We use information submitted through HarborAging to:

• Create and manage user accounts
• Allow users to sign in and access app features
• Review home safety or service-related requests
• Respond to user inquiries
• Help families and providers coordinate possible next steps
• Support caregiver education and aging-in-place planning
• Improve the app, website, and service experience
• Communicate with users about submitted requests or account activity
• Maintain app security, prevent misuse, and support business operations

Information Sharing

HarborAging does not sell personal information.

We may share submitted information only when necessary to:

• Respond to a user’s request
• Coordinate requested home safety, caregiving, or service-related support
• Work with trusted service providers or operational partners
• Support app hosting, database, authentication, email, analytics, or technical operations
• Comply with legal obligations
• Protect the rights, safety, or security of users, HarborAging, or others

HarborAging does not use personal information for third-party advertising or tracking.

Account Access and Authentication

HarborAging includes account-based access. Users may be required to sign in to access certain features. Authentication may be handled through trusted third-party services that help securely manage login, account sessions, and related access controls.

Users are responsible for keeping their login credentials secure.

Photos and Camera Access

HarborAging may request camera or photo access only when a user chooses to take or upload photos for home safety, service request, or documentation purposes.

HarborAging does not access the camera, photos, or videos without user permission.

Location Information

HarborAging does not collect real-time GPS location data.

Users may voluntarily provide a service address, home address, or project location as part of a home safety request, caregiver support request, or service coordination process.

Payments

HarborAging does not directly collect or store full payment card numbers in the app.

If payment features are offered, payment processing may be handled by a trusted third-party payment provider. HarborAging does not directly store full credit card, debit card, or bank account information.

Children’s Privacy

HarborAging is not designed for children under 13.

We do not knowingly collect personal information from children under 13. If we become aware that information from a child under 13 has been collected, we will take reasonable steps to delete it.

Permissions

Depending on how a user chooses to use the app, HarborAging may request limited permissions such as:

• Camera access, only for optional photo documentation
• Photo or media access, only when a user chooses to upload an image or document

HarborAging does not require:

• Microphone access
• Contacts access
• Precise GPS location access
• Biometric authentication
• Real-time background location tracking

Third-Party Services

HarborAging may use trusted third-party services to operate the app, website, database, hosting, authentication, email communication, storage, analytics, payment-related features, or technical support.

These services may process information only as needed to support HarborAging’s functionality and operations.

Data Security

We take reasonable steps to protect information submitted through HarborAging. However, no online system, app, website, database, storage system, or transmission method can be guaranteed to be completely secure.

Your Choices

You may contact us to request access, correction, or deletion of personal information you submitted to HarborAging, subject to legal, security, and operational requirements.

You may also request account deletion at https://www.harboraging.com/delete-account.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.

Contact

Email: info@harboraging.com

Website: https://www.harboraging.com